FAQs

We are an appointment-based practice. However, in emergency situations we will take walk-in appointments. Please always call 000 if it is a life‑threatening emergency but for acute emergencies (e.g., lacerations, falls, etc) we are able to offer priority treatment.

We are a private billing practice. This generally means that there is a gap above the Medicare scheduled fee. The amount of the gap depends on multiple factors such as the type of consultation, if adult or child, and if any private vaccinations were required. We can bulk bill (no gap) patients in need and for some services at the discretion of the doctor. Please ask our receptionists for more information.

You will need a consult with one of our doctors to receive a medical certificate. We can’t backdate medical certificates beyond the date you were seen.

Yes, if you would like your records sent to us, please ask reception for a ‘transfer of record form’ which we will send to your previous practice. The form is also attached below for convenience.

Yes we send appointment reminders by SMS where we have your mobile phone number.

Our doctors aim to give every patient the time and attention they need, which can occasionally cause delays. Emergencies may also require us to fit in urgent appointments. We appreciate your understanding as we prioritise the highest standard of care for all patients.

Yes, we do. The entrance to parking lot is located at the back of our building off Short Street.

Yes, however you will need to settle the consult privately.  You may be eligible for a partial refund depending on your health insurance, e.g., international students.

Work cover patients are treated in the same way as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case. If you do not have a claim number, you will be asked to pay for the consultation which will be reimbursed by the employer or insurance company.

As long as you have a pathology request form from your GP, you do not need to make a booking for the most regular blood tests. Just visit the practice and see the onsite pathology collectors. Douglass Hanly Moir is open from 7:30am-3:30pm Monday through to Friday and Saturday mornings from 8am-12pm.

HHMP acknowledges and respects the ATSI people and is honoured to contribute to their healthcare. Extra services are available for patients who identify as ATSI to help with prevention and closing the health care gap that exists. Please discuss these with your doctor.